Quality Guarantee: If your wine is flawed or damaged (by means other than "Carrier"), you may return the product for exchange or refund (except where prohibited by law). Hope & Grace Wines/Hendricks wines will refund the value of the item and any taxes you were charged. Shipping charges are non-refundable. Damages caused by "Carrier" are not the responsibility of Hope & Grace Wines/Hendricks Wines. "Purchaser" must submit claims for shipping charge reimbursement directly to the "Carrier".
Return Authorization: To return wine(s), repackage the item(s) in its original packaging as received. Returns must be sent back prepaid. If wine(s) is replaced, Hope & Grace Wines/Hendricks Wines will pay Ground shipping costs for replacement item(s) unless other shipping arrangements have been made, and at the cost of the Purchaser.
Please contact the winery for Return Authorization. All shipments must be approved prior to return shipping and may be refused if no return authorization has been given. Please ship returns to:
Hope & Grace Wines
6540 Washington Street
Yountville, CA 94559
Returned Shipments for Invalid Address: If a shipment is returned to Hope & Grace Wines due to delivery failure for an invalid address, Hope & Grace Wines will contact you. If we do not receive a response before final delivery attempt, Hope & Grace Wines will refund the value of the wine and the taxes originally charged. Shipping charges are non-refundable.
Credit card refunds: Returns to credit card will be placed on the original credit card used for purchase.